Loan Processor Essentials

Mr Mentor’s Loan Processor Courses grow your team's confidence, capability and effectiveness.

Mr. Mentor's Loan Processor Essentials is an ideal program for Loan Processors and Administrators seeking to enhance their skills and knowledge.

This comprehensive course delves into the core structures, terminology, and technical skills essential for success in the industry.

Through weekly lessons and assessments, students will build a solid understanding of loan processing fundamentals. Moreover, they'll have access to practical resources and tools to immediately apply their newfound knowledge.
Format

Live online tutorials.

Starting date

Wednesday
11th March
2026

Instructors
Melissa Robinson
Michele Mansfield
Barbara Berndt
Phoebe Blamey
Luke Harris
Ebony Maxwell
Jennifer Robb
Dale Wilkinson
Live Tutorials

90 minute lessons

Over 3 weeks

12:00pm (Melbourne time)

Resources

Tutorial recordings.

Student guide.

Tools and resources.

Assessments.

Price

$825

Benefits of the program

  • Comprehensive student guides for each lesson.
  • Interactive live tutorials delivered online, recorded for self-paced learning and revision.
  • Designed to deliver practical and measurable outcomes.
  • Access to an extensive downloadable resource library.
  • MFAA & FBAA approved. CPD hours allocated.

Course activities and resources

Melissa Robinson

Leading with Passion and Expertise:
Melissa Robinson, General Manager at Mr. Mentor, brings not only strong leadership and operational acumen to her role, but also a deep passion for the lending industry.
Focusing on residential and loan processing sectors, her enthusiasm fuels the continuous development of our program content.
This ensures Mr. Mentor remains a market leader in delivering comprehensive and practical skill-building for the next generation of mortgage brokers.

Dale Wilkinson

Become a Home Loan Hero: Learn from Dale Wilkinson
Want to empower others to achieve homeownership? Join Dale and learn the secrets of mortgage broking! Dale will guide you through interviewing, researching, and loan approval processes, so you can become a trusted advisor for first-time buyers and seasoned homeowners alike.
Dale is a master in the art of exceptional customer service, navigating the complexities of the mortgage industry, and providing the confidence to provide the home loan journey for your clients. Let's turn your passion for finance into a rewarding career!

Michele Mansfield

From Solo Broker to Success: My 21 Years of Mortgage Wisdom - Your Gain.

My fascination with finance began while working with Esanda Finance in Hobart. That sparked a passion that propelled me to a Commerce degree, CPA membership, and various roles in taxation and financial control. 

What will you learn? Building a strong foundation through robust processes is key. It frees you to focus on client and referral relationships, the heart of success in today's crowded market.

My experience – both triumphs and setbacks – will equip you with practical strategies to navigate your own path.

Luke Harris

Luke has an extensive international career throughout the Asia Pacific region, having worked in New Zealand, China and Hong Kong SAR.
He brings experience spaning from small family run businesses to large multinational corporations.
Luke moved into banking and finance working for Westpac as a Bank Manager for their Head Office branch in Melbourne and also a Relationship Director of Premier Banking.
Luke's high level of client service was recognised by Westpac in 2019 when he was awarded the National Service Champion of the Year.
Luke is passionate about the community and has mentored social start-up businesses,
Luke's extensive commercial experience is coupled with his passion for adding value to and contributing to the growth of his clients.

Ebony Maxwell

Finance Enthusiast | Driven Achiever
Fueled by a passion for finance since the age of 18, Ebony has thrived in a diverse range of industry roles.
Constantly setting ambitious goals and leveraging them to find daily motivation that pushes her to exceed expectations.
Throughout her career, Ebony considers she has been fortunate to connect with phenomenal mentors who've guided her and contributed to many fulfilling career achievements.

Zarko Jokic

Working with people across our industry to find their strengths and challenge their weaknesses, Zarko aims to drive better results through focus and process improvement.
Zarko work with aggregators, lenders, business owners and consumers all share the same common goal; position finance brokers as the professionals of choice in the mortgage and finance industry.
The most rewarding aspect of his work is seeing a business owner progress from a zero start to a profitable and consistent business.